Privacy

1. Introduction

Phytomed (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.phytomed.africa (the “Site”).

2. Information We Collect

We may collect the following types of information when you interact with our Site:

• Personal Information: Name, email address, phone number, ID number, shipping and billing addresses, and payment details.
• Non-Personal Information: Browser type, IP address, device information, and browsing activity.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders.
• Provide customer support.
• Improve our website, products, and services.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Third-party vendors that assist with payment processing, shipping, and marketing.
• Legal Authorities: If required by law or to protect our rights.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

By using our Site, you agree to the terms outlined in this Privacy Policy.

8. Mobile App Privacy

8.1 App Permissions

Our mobile app (available on iOS and Android) requests the following permissions to provide core functionality:

Camera Access

• Purpose: To allow users to capture a photo for their profile picture
• Optional: This permission is entirely optional and only required if you choose to add or update your profile picture using the camera feature
• We do not access your camera at any other time or for any other purpose

Photo Library Access

• Purpose: To allow users to select an existing photo from their device for their profile picture
• Optional: This permission is entirely optional and only used when you choose to upload a profile picture from your device’s photo library
• We do not access or store photos other than the profile picture you explicitly choose to upload

8.2 Account Registration and Login

User account registration occurs on our website at https://signup.phytomed.africa. Once your account is created:

• You can download and log into our mobile app using your registered credentials
• Your existing account information is synced to the app
• All data associated with your account (personal information, order history, account settings) is accessible through the mobile app

8.3 Data Access and Editing Through the App

Our mobile app allows you to:

• View your account information and profile
• View your order history, status and place orders
• View sales and commission
• Edit your personal details (name, email, phone number, addresses)
• Update your profile picture

All changes made through the mobile app are synced with your account.

8.4 Push Notifications

Our mobile app may send you push notifications to:

• Alert you to new products or special offers
• Provide customer support communications
• Send important account notifications

Managing Push Notifications:

• Push notifications are optional. You can enable or disable them at any time through the app settings
• On iOS: Go to Settings > Notifications > Phytomed
• On Android: Open the Phytomed app > Settings > Notifications
• You can also manage notification preferences in your account settings within the app

8.5 App Data Security

We implement industry-standard security measures to protect your data when transmitted to and from our mobile app, including:

• Secure encrypted connections (HTTPS)
• Secure authentication protocols
• Regular security updates and patches

However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to maintain a strong password and log out of the app when not in use, particularly on shared devices.

8.6 Third-Party Services and Analytics

Our mobile app does not make use of any third-party services and analytics.

8.7 Device Information Collected by the App

Our mobile app may automatically collect the following non-personal information:

• Device type, operating system, and app version
• General usage data (features accessed, session duration)
• Device identifiers (used only for app functionality and crash reporting)

This information helps us improve the app’s performance and user experience. It is not used to identify you personally unless combined with other information.

8.8 Offline Access

Some features of the mobile app may store data locally on your device (e.g., cached information for offline access). This local data remains on your device and is subject to your device’s security settings.

9. Account Deletion

9.1 Account Deletion Request

If you would like to request the deletion of your Phytomed agent account and associated personal data, you can do so by using the Delete account option in the mobile app or by sending an email to support@phytomed.co.za.

What happens when you request account deletion

• Your agent account and login access will be permanently deactivated
• Your personal information (name, ID number, mobile number, and address) will be removed from our active systems
• Your commission and sales history will be retained for a period of 5 years in accordance with South African financial record-keeping requirements under the Companies Act and SARS regulations
• Any outstanding commission payments due to you at the time of the request will be processed before your account is closed
• Your downline agents will remain active

9.2 Before you submit

Please note that account deletion is permanent and cannot be undone. If you have simply forgotten your PIN or need help accessing your account, please contact our support team before submitting a deletion request.

9.3 How long it takes

Deletion requests are processed within 10 business days.

9.4 Submit a deletion request

To request deletion of your account, please use the Delete account option in the mobile app or send an email to support@phytomed.co.za with the following information:

• Your full name
• Your agent code
• The message: “I request the deletion of my Phytomed agent account”