Shipping & Returns

Deliveries:

All items are sent via courier and require a street address.

Late deliveries:

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Short deliveries and damage to packaging:

When the delivering carrier brings your order, you MUST count the pieces you receive and look for any damage to the packaging. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note accompanied by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order and that the packaging was in good condition. Any short delivery of boxes must be reported to Phytomed within 24 hours of signing. Neither Phytomed nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Collections:

Once payment is received in full, orders can be collected from our warehouse by yourself or your own courier service.